Department of Employee Relations

EAP is a counseling service for City of Milwaukee employees and their family who may be experiencing personal or work place problems.

Only authorized employees may use these network and/or computer systems and by using the company's network and/or computer systems, you are consenting to system monitoring. City employees, please log on to our private intranet for news, information and resources.

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ServiceDesk Plus

ITMD's New IT Support Ticket Management System

Introducing ServiceDesk Plus

ITMD is transitioning to a new IT support desk system called ServiceDesk Plus. All new IT support requests will be created in the new ServiceDesk Plus system.

If you have any issues accessing the link below or do not have a City of Milwaukee account, you can submit an IT Support ticket by emailing [email protected]. Once sent, you will receive a reply email with your ticket information.

ITMD Support Desk 414-286-2777

ServiceDesk Plus

Use the ServiceDesk Plus system to create a new IT support request.

ServiceDesk Plus

User Guide